Business English
Travelling: Documents & Bookings
Where do you want to go to?
RECOMMENDED SELF STUDY
Lesson 6 Grammar : Reflexive Pronouns
RECOMMENDED SELF STUDY
Lesson 6 Idiomatic: Expressions
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Use the Browser Return Arrow to come back to this page after selecting Grammar or Idiomatic Expressions.
HOMEWORK:
1. Write a letter and submit it.
Details on the last page of your dialogue.
RECOMMENDED SELF STUDY
2. Grammar Section : do the Multiple Choice exercises.
3. Idiomatic Expressions : do the Multiple Choice exercises.
ABOUT:
ABOUT:
ABOUT:
Business Trip to London.
Everything went wrong.
ABOUT:
ABOUT:
ABOUT:
Mister Berry instructs his secretary to do some bookings for him at the local travel agency.
BERRY
BERRY
BERRY
I would like you to make some bookings for me at the local travel agency, as usual Quickfly.
I've made a list. Please do it straight away.
PRITCHARD
PRITCHARD
PRITCHARD
She takes the list and leaves.
I'll do that.
ABOUT:
ABOUT:
ABOUT:
Miss Pritchard phones the travel agency Quickfly as soon as she is back in her office.
Rrrring
GANNON
GANNON
GANNON
Quickfly, good morning.
Gannon speaking.
PRITCHARD
PRITCHARD
PRITCHARD
Good morning.
Pritchard here from Mylady Clothing.
I would like to make a booking for our manager mister Berry.
ABOUT:
ABOUT:
ABOUT:
.
GANNON
GANNON
GANNON
Hi miss Pritchard.
Good to hear from you again.
So it's for mister Berry.
Please let me have the details.
PRITCHARD
PRITCHARD
PRITCHARD
Mister Berry would like to fly to London on July 8 and return on July 13. - late afternoon.
ABOUT:
ABOUT:
ABOUT:
.
GANNON
GANNON
GANNON
Right, got that.
Let me take down all the details then I can check and come back to you.
PRITCHARD
PRITCHARD
PRITCHARD
Ok, fine. He wants:
a non-smoking quiet hotel room with WiFi, vegetarian food on the flight and in the hotel.
ABOUT:
ABOUT:
ABOUT:
.
GANNON
GANNON
GANNON
Ok. Got it.
PRITCHARD
PRITCHARD
PRITCHARD
Then a Mercedes with a chauffeur to pick him up at the airport and to be available to take him to the customers.
ABOUT:
ABOUT:
ABOUT:
.
GANNON
GANNON
GANNON
Yes.
PRITCHARD
PRITCHARD
PRITCHARD
Finally, he wants to take his dog along and wants to pay with his Mastercard
ABOUT:
ABOUT:
ABOUT:
.
GANNON
GANNON
GANNON
Mastercard no problem, but hm, his dog?
I don't think that is possible, but I will check.
I'll phone you back as soon as I have all the details.
Bye.
PRITCHARD
PRITCHARD
PRITCHARD
She sighs
Hope it's fine with taking that dog along.
I don't want to dog-sit again.
Till later then.
Bye.
ABOUT:
ABOUT:
ABOUT:
Miss Pritchard makes herself some coffee when the phone rings.
PRITCHARD
PRITCHARD
PRITCHARD
Mylady Clothing.
Good morning!
GANNON
GANNON
GANNON
Hi miss Pritchard. Gannon speaking.
ABOUT:
ABOUT:
ABOUT:
.
PRITCHARD
PRITCHARD
PRITCHARD
That was fast!
GANNON
GANNON
GANNON
Everything sorted out, except for the dog and business class.
Dogs need a six month quarantine, sorry.
And business class is fully booked.
ABOUT:
ABOUT:
ABOUT:
.
PRITCHARD
PRITCHARD
PRITCHARD
Sigh
So I'll have to look after Fifi again.
What else can you offer me?
The boss doesn't like economy class.
GANNON
GANNON
GANNON
I have provisionally booked first class.
Will that do?
ABOUT:
ABOUT:
ABOUT:
.
PRITCHARD
PRITCHARD
PRITCHARD
That's fine.
Thank you!
GANNON
GANNON
GANNON
You can pick up the ticket at our counter at the airport.
Check-in is at 5pm. The flight leaves at 6pm.
ABOUT:
ABOUT:
ABOUT:
.
PRITCHARD
PRITCHARD
PRITCHARD
Thank you.
I'll tell my boss.
Please email me the itinerary
Bye!
GANNON
GANNON
GANNON
I'll do that!
Bye.
ABOUT:
ABOUT:
ABOUT:
Everything seems fine.
Miss Pritchard takes her boss to the airport and looks after Fifi.
PRITCHARD
PRITCHARD
PRITCHARD
.
GANNON
GANNON
GANNON
.
ABOUT:
ABOUT:
ABOUT:
It is July 18.
Mister Berry is back at the office and he is really grumpy.
BERRY
BERRY
BERRY
What a horrible trip.
Everything went wrong.
PRITCHARD
PRITCHARD
PRITCHARD
Oh Oh!
ABOUT:
ABOUT:
ABOUT:
He tosses a piece of paper on miss Pritchards desk.
BERRY
BERRY
BERRY
Quickfly really made a mess of it.
Never again.
Here, I've made a list of my complaints.
PRITCHARD
PRITCHARD
PRITCHARD
She takes the list and looks at it.
Ok. And....
ABOUT:
ABOUT:
ABOUT:
.
BERRY
BERRY
BERRY
You made those bookings!
Sort it out!
He rushes out of the office.
PRITCHARD
PRITCHARD
PRITCHARD
She picks up the phone and calls Quickfly.
Ok.
ABOUT:
ABOUT:
ABOUT:
Miss Gannon answers the phone and has to listen to the endless complaints:
GANNON
GANNON
GANNON
Quickfly....
PRITCHARD
PRITCHARD
PRITCHARD
My boss was so cross!
Everything went wrong and he blames you for it!
Firstly he had to sit in economy class as some VIP got his first class seat.
She rattles off the list of complaints.
ABOUT:
ABOUT:
ABOUT:
Miss Gannon listens patiently and takes down the details of the complaint.
GANNON
GANNON
GANNON
Yes.....
PRITCHARD
PRITCHARD
PRITCHARD
Then there was no Mercedes and he had to take a taxi.
The hotel was a disaster. A non-smoking room ok, but the smokers corner was right beneath his window.
ABOUT:
ABOUT:
ABOUT:
.
GANNON
GANNON
GANNON
Yes.....
PRITCHARD
PRITCHARD
PRITCHARD
And there was a party going on all night and he could not sleep.
The Mercedes was still not there and he came late for his meeting.
ABOUT:
ABOUT:
ABOUT:
.
GANNON
GANNON
GANNON
Sigh
Yes.....
PRITCHARD
PRITCHARD
PRITCHARD
For breakfast bacon and eggs - he wanted vegetarian.
And to top it all, they charged him 50 Euro for using his Mastercard.
ABOUT:
ABOUT:
ABOUT:
.
GANNON
GANNON
GANNON
Sighs very upset
Yes.....
PRITCHARD
PRITCHARD
PRITCHARD
And the last straw was when the manager called him a stupid German when he complained.
We are not used to getting such poor service from you.
ABOUT:
ABOUT:
ABOUT:
.
GANNON
GANNON
GANNON
But that is terrible.
We booked the best hotel, got the best car rental......
PRITCHARD
PRITCHARD
PRITCHARD
I'm afraid that will be the last order from us.
ABOUT:
ABOUT:
ABOUT:
.
GANNON
GANNON
GANNON
I am really so sorry.
I will investigate what went wrong and contact you then.
Please tell mister Berry that I really want to apologise for this.
PRITCHARD
PRITCHARD
PRITCHARD
I'll do that.
Bye.
Write a letter and apologise to mister Berry for the poor service and all the problems caused.
Tell him what steps you have taken to ensure that this never happens again.
Cover in the letter all the complaints he complained about.
