Business English 2
Business Letters.
Have a look at the structure of a typical Business Letter.
What you should know about business letters.
Layout and Structure.
RECOMMENDED SELF STUDY
Lesson 2 Grammar : Punctuation 2
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H O M E W O R K:
1. Write a letter and complain about that TV.
Submit your letter at the latest the day before your next lesson.
2. Learn the lesson and dialogue vocabulary and do the exercises.
RECOMMENDED
Lesson 2 Grammar. do the Multiple Choice exercises.
Business Letter Outline
12 Rose Avenue Â
END a letter with Yours sincerely / Sincerely yours
Yours faithfully – a bit old fashioned
Regards – very informal
SOME phrases about an application for a job
We regret to inform you that…
We are pleased to inform you that
We would like to invite you to an interview on… at….
Please let us know if that date suits you.
Your expenses will be refunded at the rate of ….
We have booked accommodation for you at…..
We wish you well on your way ahead.
.
SOME phrases when complaining / dealing with a complaint
We purchased ….. on the 11th of October
it was delivered by (DHL / Hermes / GLS) on…..
The package was damaged / not damaged
the invoice number is ….
the delivery note number is ……
numerous problems …..
We contacted your customer service and spoke to ……
He / She assured us …..
very friendly and helpful
extremely rude
absolutely incompetent
No guarantee / warranty
want to have it replaced / repaired
cancel the order
a full refund
will appreciate your assistance
by return of post
regret to inform you
would like to apologise
will investigate the matter
will deal with your complaint as soon as possible
unfortunately ….
ABOUT:
ABOUT:
ABOUT:
Peter and Heidi sit in the lounge. Both look bored and look at the switched-off TV.
PETER:
PETER:
PETER:
Have you written that letter?
HEIDI:
HEIDI:
HEIDI:
What letter?
ABOUT:
ABOUT:
ABOUT:
....
PETER:
PETER:
PETER:
The one about our TV!
HEIDI:
HEIDI:
HEIDI:
No, not yet.
ABOUT:
ABOUT:
ABOUT:
....
PETER:
PETER:
PETER:
If you don't do it now, you can just as well leave it.
It'll be too late.
HEIDI:
HEIDI:
HEIDI:
I know. But I just don't have the time.
Can't you do it?
ABOUT:
ABOUT:
ABOUT:
....
PETER:
PETER:
PETER:
Why must I do everything?
You bought that piece of junk.
I told you not to buy it over the internet.
HEIDI:
HEIDI:
HEIDI:
But it was such a bargain.
At the local shop it would have cost twice as much.
ABOUT:
ABOUT:
ABOUT:
....
PETER:
PETER:
PETER:
Yes, you and your bargains.
It drives me crazy.
And I always have to sort out the......
HEIDI:
HEIDI:
HEIDI:
Ok! Ok. I'll write that letter.
Can you get the invoice for me?
ABOUT:
ABOUT:
ABOUT:
....
PETER:
PETER:
PETER:
Invoice? You had it!
Don't tell me you lost it again.
HEIDI:
HEIDI:
HEIDI:
It must be somewhere in that pile on the desk.
ABOUT:
ABOUT:
ABOUT:
....
PETER:
PETER:
PETER:
You find it.
I'm going to watch football now.
HEIDI:
HEIDI:
HEIDI:
Hahaha. And how are you going to do that without a TV?
ABOUT:
ABOUT:
ABOUT:
....
PETER:
PETER:
PETER:
Damn it!
Oh no, not that as well.
HEIDI:
HEIDI:
HEIDI:
You never help me with anything.
ABOUT:
ABOUT:
ABOUT:
....
PETER:
PETER:
PETER:
Yeah yeah! And who phoned that shop and spoke to that guy about the TV?
HEIDI:
HEIDI:
HEIDI:
You see, he'll remember you. Those guys only do something if men contact them.
ABOUT:
ABOUT:
ABOUT:
But Peter remains firm.
PETER:
PETER:
PETER:
Don't give me that crap..
Passing the buck are you!
Not this time.
You sort it out.
HEIDI:
HEIDI:
HEIDI:
Well, I guess I have to do it then.
ABOUT:
ABOUT:
ABOUT:
Peter and Heidi sit in the lounge. Both look bored and look at the switched-off TV.
PETER:
PETER:
PETER:
Have you written that letter?
HEIDI:
HEIDI:
HEIDI:
What letter?
ABOUT:
ABOUT:
ABOUT:
....
PETER:
PETER:
PETER:
The one about our TV!
HEIDI:
HEIDI:
HEIDI:
No, not yet.
ABOUT:
ABOUT:
ABOUT:
....
PETER:
PETER:
PETER:
If you don't do it now, you can just as well leave it.
It'll be too late.
HEIDI:
HEIDI:
HEIDI:
I know. But I just don't have the time.
Can't you do it?
ABOUT:
ABOUT:
ABOUT:
....
PETER:
PETER:
PETER:
Why must I do everything?
You bought that piece of junk.
I told you not to buy it over the internet.
HEIDI:
HEIDI:
HEIDI:
But it was such a bargain.
At the local shop it would have cost twice as much.
ABOUT:
ABOUT:
ABOUT:
....
PETER:
PETER:
PETER:
Yes, you and your bargains.
It drives me crazy.
And I always have to sort out the......
HEIDI:
HEIDI:
HEIDI:
Ok! Ok. I'll write that letter.
Can you get the invoice for me?
ABOUT:
ABOUT:
ABOUT:
....
PETER:
PETER:
PETER:
Invoice? You had it!
Don't tell me you lost it again.
HEIDI:
HEIDI:
HEIDI:
It must be somewhere in that pile on the desk.
ABOUT:
ABOUT:
ABOUT:
....
PETER:
PETER:
PETER:
You find it.
I'm going to watch football now.
HEIDI:
HEIDI:
HEIDI:
Hahaha. And how are you going to do that without a TV?
ABOUT:
ABOUT:
ABOUT:
....
PETER:
PETER:
PETER:
Damn it!
Oh no, not that as well.
HEIDI:
HEIDI:
HEIDI:
You never help me with anything.
ABOUT:
ABOUT:
ABOUT:
....
PETER:
PETER:
PETER:
Yeah yeah! And who phoned that shop and spoke to that guy about the TV?
HEIDI:
HEIDI:
HEIDI:
You see, he'll remember you. Those guys only do something if men contact them.
ABOUT:
ABOUT:
ABOUT:
But Peter remains firm.
PETER:
PETER:
PETER:
Don't give me that crap..
Passing the buck are you!
Not this time.
You sort it out.
HEIDI:
HEIDI:
HEIDI:
Well, I guess I have to do it then.
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